Reseller Support
Support that goes beyond the sale.
Supplying the equipment is one part of the job. We also help you quote it, deliver it and look after it once it is in your customer's kitchen.
What we do for our dealers
Three services every Simco dealer can use on every job.
Quoting and drawings
- Send us your customer's kitchen drawing.
- We select and price the equipment to suit.
- You quote your customer under your own name.
Stock and delivery
- Stocked items: 2 working days in Auckland.
- Other regions: 3 to 5 working days.
- Non-stock and special orders: 6 weeks.
Warranty and service
- A nationwide service network.
- One warranty procedure for every dealer.
- Factory-direct parts supply.
Warranty and service requests
When your customer has a fault, you lodge the request with us and we arrange the technician.
- Tell us the model, serial number and purchase date.
- Describe the fault and add a photo if you can.
- Give us the site address and a contact on site.
- Work that is not covered by warranty is charged to the dealer, not the end user.
Lodge a Service Request
Dealer resources
What you need to quote and sell, kept up to date.
- Current stock list. Please check each one we send you.
- Dealer price list.
- Spec sheets and manuals for Simco and Atosa equipment.
- Reseller terms and conditions.
Open Dealer Resources
Support for every stage of the sale
From quoting and stock availability to delivery, warranty and service, Simco supports our dealer network throughout the process.
